Vorghalxzol

Terms of Service

Last updated: 5 March 2025

1. Scope and acceptance

These Terms of Service ("Terms") govern your use of the website vorghalxzol.world (the "Website") and the purchase of products and services offered by Vorghalxzol ("we", "us", "our"). By accessing the Website, placing an order or using our services, you agree to be bound by these Terms. If you do not agree, please do not use the Website or our services.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on the Website with an updated "Last updated" date. Your continued use of the Website or services after such posting constitutes acceptance of the revised Terms. For material changes, we may provide additional notice where appropriate. We recommend that you review these Terms periodically.

2. Information about us

The Website and the sale of InnerViva and related services are operated by:

Vorghalxzol
Mannerheimintie 96
00250 Helsinki
Finland

Phone: +358 300 20200
Contact identifier: team@vorghalxzol.world

You may contact us using the details above or via our contact form for questions about orders, products or these Terms.

3. Use of the Website

You agree to use the Website only for lawful purposes and in accordance with these Terms and applicable law. You must not:

  • Use the Website in any way that violates Finnish, European Union or other applicable laws or regulations.
  • Transmit any harmful, offensive, defamatory or otherwise objectionable content, or any viruses or malicious code.
  • Attempt to gain unauthorised access to our systems, networks or other users' data.
  • Use automated means (e.g. scrapers, bots) to access or collect data from the Website without our prior written consent, except for normal indexing by search engines.
  • Impersonate any person or entity or misrepresent your affiliation.

We may suspend or terminate your access to the Website or our services if we reasonably believe you have breached these Terms or applicable law. We are not liable for any loss resulting from such suspension or termination.

4. Products and information

We offer InnerViva, a natural complex for daily vitality and inner balance, and related products as described on the Website. Product descriptions, images and specifications are provided in good faith but we do not warrant that descriptions, images or other content on the Website are accurate, complete or error-free. We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. In the event of a material error in the description or price of a product you have ordered, we will inform you and give you the option to confirm the order on the correct terms or cancel and receive a refund.

InnerViva is a food supplement. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease. The information on the Website is for general informational purposes only and does not constitute medical or professional advice. You should consult a healthcare professional before starting any new supplement, especially if you are pregnant, breastfeeding, taking medication or have a medical condition.

Prices displayed on the Website are in euros (EUR) and include Finnish VAT where applicable. Delivery costs and any other fees will be indicated before you confirm your order. We reserve the right to change prices at any time; changes will not affect orders already accepted.

5. Orders and contract formation

When you submit an order via the Website, you are making an offer to purchase the product(s) on the terms stated at the time of submission. A contract between you and us is formed when we accept your order (e.g. by sending an order confirmation by email or by dispatching the product). We may refuse or cancel an order in limited circumstances, including but not limited to: product unavailability, pricing or other errors, suspected fraud or abuse, or failure to pass our internal checks. If we cancel an order after payment has been taken, we will refund you in full.

You are responsible for ensuring that the information you provide when placing an order (e.g. name, address, email, phone) is accurate and complete. We are not liable for non-delivery or delay caused by incorrect or incomplete information provided by you.

6. Payment

Payment is due as indicated during checkout. We accept the payment methods displayed on the Website (e.g. card, PayPal, or other methods we may offer). Payment is processed by our payment service providers in accordance with their terms and applicable law. You must provide correct and current payment details. By submitting payment details, you represent that you are authorised to use the chosen payment method. We do not store full card numbers; card data is handled by our payment processor in line with applicable security standards.

If payment fails or is reversed (e.g. chargeback), we may suspend or cancel the order and pursue recovery of sums due. In the case of suspected fraud, we may report the matter to the relevant authorities.

7. Delivery

We will deliver the products to the address you provide, using the delivery options and timeframes indicated on the Website. Delivery times are estimates and not guaranteed; we are not liable for delays caused by carriers, customs or events outside our reasonable control. Risk of loss and title pass to you upon delivery to the carrier (or upon handover to you if we deliver ourselves). If you are a consumer, national law may provide that risk remains with us until you receive the goods; we comply with applicable mandatory consumer rules.

You must ensure that someone is available to receive delivery where required. If delivery fails due to your unavailability or incorrect address, you may be responsible for additional costs in accordance with applicable law. We will work with the carrier to arrange redelivery where possible.

8. Consumer rights (EU/Finland)

If you are a consumer (i.e. you are acting for purposes outside your trade, business or profession), you have statutory rights under EU and Finnish consumer law that cannot be excluded by these Terms.

8.1 Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days from the day on which you (or a third party you designate) acquire physical possession of the goods. To exercise the right of withdrawal, you must inform us of your decision by a clear statement (e.g. by post or email to the contact details in section 2). You may use the model withdrawal form on the European Commission website if you wish. If you withdraw, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any event not later than 14 days from the day we are informed of your withdrawal. We will use the same means of payment as you used for the original transaction unless you have expressly agreed otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever is the earliest. You must send back the goods without undue delay and in any event not later than 14 days from the day you communicate your withdrawal. You are liable for the direct cost of returning the goods. For more details, see our Return Policy.

8.2 Conformity and remedies

We must deliver goods that are in conformity with the contract. If the goods are not in conformity, you have the right to have the goods brought into conformity (repair or replacement) or to have the price reduced or the contract rescinded, in accordance with applicable consumer law. These rights are subject to the time limits and conditions set by Finnish and EU law. Nothing in these Terms limits your statutory rights as a consumer.

9. Limitation of liability

To the fullest extent permitted by applicable law:

  • We are liable for death or personal injury caused by our negligence, and for fraud or fraudulent misrepresentation, without limit.
  • We are liable for any other loss or damage arising from our breach of these Terms or our negligence only to the extent that such loss or damage was reasonably foreseeable at the time you used the Website or placed the order. Our total liability to you for any such loss or damage shall not exceed the amount you paid to us for the relevant products in the 12 months preceding the event giving rise to the claim.
  • We are not liable for indirect, consequential, special or punitive loss (including loss of profit, revenue, data or goodwill), or for any loss arising from events outside our reasonable control (e.g. natural disasters, war, pandemics, strikes, failure of third-party services).

These limitations apply whether liability is asserted in contract, tort (including negligence), strict liability or otherwise. Some jurisdictions do not allow certain limitations; in such cases, our liability is limited to the maximum extent permitted by law. If you are a consumer, your statutory rights are not affected by these limitations.

10. Intellectual property

All content on the Website (including text, graphics, logos, images, and software) is owned by us or our licensors and is protected by copyright, trademark and other intellectual property laws. You may not copy, modify, distribute, sell or create derivative works from such content without our prior written consent, except for limited personal non-commercial use (e.g. viewing, printing for personal reference). You may not use our trademarks or trade names without our prior written permission.

11. Privacy and data protection

Your use of the Website and our services is also governed by our Privacy Policy and Cookie Policy. By using the Website and providing your data, you consent to the processing of your personal data as described in those policies. We process personal data in accordance with the GDPR and Finnish data protection law.

12. Disputes and governing law

These Terms are governed by the laws of Finland, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. If you are a consumer, you also benefit from any mandatory consumer protection provisions of your country of residence. For any dispute arising from or in connection with these Terms or the Website, the courts of Finland shall have non-exclusive jurisdiction, except that if you are a consumer resident in the EU, you may also bring proceedings in the courts of your country of residence in accordance with applicable law. We may bring proceedings against you only in the courts of your country of residence if you are a consumer. Nothing in this section affects your right to use the European Commission's Online Dispute Resolution platform (ec.europa.eu/consumers/odr) for out-of-court dispute resolution.

13. General

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision does not constitute a waiver of that right or provision. These Terms, together with the Privacy Policy, Cookie Policy and Return Policy (where applicable), constitute the entire agreement between you and us regarding the Website and the services and supersede any prior agreements or understandings. You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign our rights and obligations to an affiliate or in connection with a merger, sale or restructuring.

14. Contact

For questions about these Terms or our services, please contact us at:

Vorghalxzol, Mannerheimintie 96, 00250 Helsinki, Finland. Phone: +358 300 20200. Contact identifier: team@vorghalxzol.world. Or use our contact form.

Return to homepage